Help Center

Logging Mailbox and Password/Account Administration

How to change logging password?

How to handle Webmail loggin failure?

The possible causes as following:

1) Incorrect username or password.The message "Verification Failure.Please check username and password you enter carefully." will be given in Webmail page.
2) Failure when clicking wherever after log in mailbox.Please check the error information,for example "FS_code" stands for the system corresponding service fails, please contact the mailbox administrator.

What is "Operation Timed Out"?

If user would like to make some operations again after no user's operation to logging in mailbox,a message "Operation Timed Out" will be given.At this time you need to log in mailbox again to continue.It is a safe measure to protect your mailbox.

If you'd like to edit email with much content,you should not edit in mailbox to keep the content from missing dur to operation timed out.

Why does the message "Incorrect username/password" appear after I enter username and password?

Please check whether you enter correct username and password.Especially pay attention to lower and capital letters in password.And PASSWORD,PaSsWoRd or password are regarded as three different passwords.

If there is no problem in pyour username and password and your mailbox still cannot be connected,you can try to use "Forget Password" to restore password and then log in mailbox again.

If your password fail to be restored,please contact the mailbox administrator.

Note again:If account is active,please change your mailbox password immediately and get a habit of changing password regularly.

How to strengthen the security of mailbox?

The possible causes as following:

1) Please click "Close" link in the main menu instead of closing the IE window when you log out mailbox.
2) Please do not enter your mailbox address everywhere when you are online.
3) Please do not tell your email address to person you not really trust.

The system cannot be connected when I try to logging mail system through LAN.

It is likely to be failure of default gateway settings,please contact network administrator to solve.

How should I do when mailbox are connected slowly?

Webmail provide the newest customer experience.It is possible that you are first time to log in mailbox.If the pages finishing loading,you will enjoy the newest and convenient Webmail page operations.If you feel slow to log in Webmail in first time,you can try the methods following:

1) Compulsory refreshing.In the data loading page,press CTRL+F5. After compulsory refreshing,you can experience new Webmail pages just waiting a minute.
2) Clear browser cache.Click tool in IE browser,and Internet Options-General-Delete Files,then click "Yes" to finish.
3) Confirm whether you install firewall or other Internet assistants and open AD Blocking.We suggest you cancel AD Blocking settings to make your login Webmail more fast.